Shipping Info & Delays

Are there shipping fees?

Shipping fees apply to our products and depend on the weight and number of items you order. Shipping fees start at 4.99$

When will I receive my order?

The shipping time varies from one location to the other from one item to the other. Not every product comes from the same supplier, so you may receive many packages for an order containing many items. While shipped, you will receive an email with your tracking information. Our company will not be responsible for your destination country customs delays or charges, or for products held by your local customs laws.

Average Shipping time per countries is as followed:

USA: 1 to 6 weeks*

CA: 2 to 6 weeks*

AU: 2 to 6 weeks*

Other countries: 2 to 8 weeks*

We will reship free of charge a new item if you did not receive it in 60 days. Please contact our customer service department to organise a new shipment.

* Average shipping times, please note that the shipping time during holidays may take a little longer. All our orders are processed and shipped within 24 to 48 hours, but we do not have any control on customs delays, holidays or on shipping companies’ logistics management. Please note that we are not responsible for countries customs delays.

 

How can I track my orders?

Once your order has been shipped, you will receive an email including your tracking number for each of the item you ordered. You may receive multiple emails if you ordered different products. The tracking webpage is always specified on this email.

If you can’t track your order on the provided website try these ones:

1- https://www.17track.net/en

2 – http://www.yw56.com.cn/english/index.aspx

3- http://track-chinapost.com/

4- http://www.mtytrack.com/

Please note that shipping companies do not update their webpages daily. Sometimes, it can take 5 to 10 days to see the tracking information on their websites.

What carrier are you using?

We ship primarily with E-packet, Singapore Post and China Post

I ordered many products but only received one, what next?

If an item was missing on the box, we will send you a new item as soon as possible.

Please verify if you have more than one tracking number. Different products can come from different warehouses. Different items often come in separate packages. Our products come from various suppliers. So you might receive more than one package if you ordered several packages. In this case, you should have received several email with different tracking codes for you to follow your packages

How do I make a claim?

For a fast request processing, please follow these 4 easy steps:

  1. You must notify us about any missing items within seven (7) days of delivery.
  2. Contact us with the invoice number (Starts with #F….), contact information, and a list of missing items.
  3. Please send us the picture of the package where there is a description of what was in the box.
  4. Once we have received the claim from you, along with the package image, our customer representative will inspect your order and contact you and  a new product will be sent to you.

 

 

Where do the products come from?

Our products are sourced from all over the world but mainly come from Asia.

Policies and Returns

Damaged packaging:

We only ship new products with brand new packaging. If a damaged item is received due to rough delivery, we not liable for these damages, claims can be made with the carrier company. You can contact us to get more information.

Refused and Unclaimed Shipments:

Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.

Returns and Exchanges :

Returns and Exchanges can be made. Refund will be processed via a store credit, a unique gift card number will be issued for you. To return or exchange products you have to contact our customer service within seven (7) days of receiving your package, this date will be verified. Any claims made after seven (7) days will NOT be accepted. Some restrictions apply, verify if your product is eligible for returns. Some products for hygiene reasons or clearance sale cannot be returned.

How do I make a claim?

For a fast request processing, please follow these 5 easy steps:

  1. You must notify us about the items you want to return within seven (7) days of delivery. Kindly contact us via email before sending out the parcel for faster and better customer service.

***On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.***

  1. On your email please specify the invoice number (Starts with #F….), contact information, and the name you used while passing the order.
  2. Tell us the reasons why you want to return the item(s).
  3. Once we have received the claim from you, our customer representative will inspect your request and contact you. We will email you a return procedure, information to include in your package,  with the address of our return center, where you can ship the merchandise.
  4. Send us the product back, and once the merchandise is received, the store credit will be issued to you via a unique gift card number.

On returned items and exchanges, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on our website or any of our affiliated websites. A store credit never expires.

Please note that:

  • Sale Items are FINAL CLEARANCE SALE. Only full price items can be returned.
  • Shipping and handling fees are not refundable.
  • All items must be returned in their original condition; unused and including packaging. We will not refund the value of each missing component.
  • We cannot accept items that have been worn or altered. Even if returned, all used, broken, or altered items will not be refunded. They will be shipped back at the customer’s expense.
  • Customer is responsible for shipping and handling charges for the exchanged item, actual shipping cost can be greater than product value.
  • Please make sure you read the “Policy exclusions” some items cannot be returned.
  • While returning items with a value of $75.00 or more, we suggest you to use a shipping method with signature confirmation and tracking number.

Damaged, Defective or Wrong Items:

We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse.

In the case of defective or wrong items, please contact customer service via e-mail within 14 days of delivery and provide the nature of the defect. Any claims made after 14  days will NOT be accepted. Our excellent customer care team will work with you to resolve the situation.

In a case of a “Manufacturer Defective Item” or a wrong item sent to you, a new product will be sent to replace the damaged one. We will send you a new item as soon as possible. We are always available to help you solve any issues.

WE CARE ABOUT YOU AND WANT TO PROVIDE YOU A FAIR SOLUTION.

 

What is a “Manufacture Defective Item”?

“Manufacture Defect” is a problem that becomes part of the product when it is made, as a frailty or shortcoming in a product resulting from a departure from its design specifications during production.

How do I make a claim?

For a fast request processing, please follow these 4 easy steps:

  1. You must notify us about defective or wrong items within seven (7) days of delivery.
  2. Contact us with the invoice number (Starts with #F….), contact information, and a list of defective items.
  3. For each defective item you must submit to our contact center a picture or small size video of the defective item showing clearly the defect. Describe the damage that has occurred.
  4. Once we have received the claim from you, along with the product images or videos, our customer representative will inspect your order and contact you and  a new product will be sent to you to replace the defective one.

Policy exclusions apply for the following items:

Some exclusions can be applied. Please note some items are FINAL SALE.

All SALE items are FINAL CLEARANCE SALE. 

For hygiene reasons all bikinis, swimwear, hair bands, sweat dryers, sports towels, socks and underwear are FINAL.

Some restrictions can apply on clothing. Even if returned, clothing without original labels will not be refunded. No returns or exchanges can be made on these items unless received damages, defective or the wrong item(s).

Our company strives to provide our customers with the best quality and selection of merchandise while keeping the prices unbelievably low. We also strive to protect the health of our customers and staff; therefore we do not take returns and exchanges on these items for hygiene reasons. 

Missing Items:

If an item was missing on the box, we will send you a new item as soon as possible.

Please verify if you have more than one tracking number. Different products can come from different warehouses. Different items often come in separate packages.

How do I make a claim?

For a fast request processing, please follow these 4 easy steps:

  1. You must notify us about any missing items within seven (7) days of delivery.
  2. Contact us with the invoice number (Starts with #F….), contact information, and a list of missing items.
  3. Please send us the picture of the package where there is a description of what was in the box.
  4. Once we have received the claim from you, along with the package image, our customer representative will inspect your order and contact you and  a new product will be sent to you.   

Items not received:

All our orders are processed and shipped within 24 to 48 hours, but we do not have any control on customs delays, holidays or on shipping companies’ logistics management.

Please note that countries customs can delay packages by many weeks, and we do not have any control on your local customs laws or delays.

While contacting customer service via e-mail, specify your invoice number (Starts with #F….), contact information, and a list of the non received items. Our customer service representatives will take care of your situation.

Wrong size or color received:

In the case of wrong size or color received we will send you the right item again and you can keep the one we first sent to you.

Please contact customer service via e-mail within five seven (7) days of delivery and provide the nature of the mistake. Any claims made after seven (7) days will NOT be accepted. Our excellent customer care team will work with you to resolve the situation.

How do I make a claim?

For a fast request processing, please follow these 4 easy steps:

  1. You must notify us about mistaken items within seven (7) days of delivery.
  2. Contact us with the invoice number (Starts with #F….), contact information, and a list of mistaken items.
  3. For each mistaken item you must submit a photo of items to our contact center. Describe if it is a color or size issue that has occurred.
  4. Once we have received the claim from you, along with the product images or videos, our customer representative will inspect your order and contact you and  a new product will be sent to you to replace the wrong ones.

Order Changes

Can I change the color of my item?

If you just passed your order, contact us, we will try our best to locate your order and make the changes. Once you pass your order, we have an automated system that help us ship your order in less than 24h. Because of that short delay, it is impossible for us to make any changes on your order.

In this case, we suggest to order another item with the right color, and while you receive the first one, just send it back to us and we will refund you the product value. We do not refund the shipping cost.

How can I change my order address?

If any wrong address is provided contact us as soon as possible. We will do our best to locate your order and make the address change.

If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you the carriers contact information you need.

Can I cancel my order?

If you just passed your order, contact us, we will try our best to locate your order and make the cancellation. Once you pass your order, we have an automated system that help us ship your order in less than 24h. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a  $4.95 cancellation fee for refund system transactions.

If we where unable to cancel your order,  while the product arrives, you have seven days to send it back to us for a refund. We will refund the product value, without the shipping fees. Contact us for return procedure. Please note that some restrictions apply on final sales and some products for hygiene reasons.

Payments

How can i pay?

You can pay directly on our website with any major credit card. We use Shopify Payments powered by STRIPE to process your payments with the highest level of securtiy.

What currency is used on your websites?

We use different currencies accross different websites. Please refer to the ‘Cart’ page on the website you are looking at to know which currency is being used. Most common currencies are Canadian Dollars (CAD) and US Dollars (USD).

You can use Google Currency Converter to know the current exchange rate of your local currency : https://www.google.com/finance/converter

Are there any custom taxes to pay?

We are not responsible for any custom duty or import taxes. Items are shipped a nominal value of (5$ – 35$). There should be no taxes to pay. In the event where the item is held by custom you will need to clear the custom charges. No refund will be provided for items held at the custom.
Most countries allow residence to receive items without tax. However, buyers are responsible for any tax or charges applied by the local authorities.

Can I get a discount?

Be on the lookout on our websites or for some special communications by email. We are always excited to please our customers!