In the case of wrong size or color received we will send you the right item again and you can keep the one we first sent to you.
Please contact customer service via e-mail within five seven (7) days of delivery and provide the nature of the mistake. Any claims made after seven (7) days will NOT be accepted. Our excellent customer care team will work with you to resolve the situation.
How do I make a claim?
For a fast request processing, please follow these 4 easy steps:
- You must notify us about mistaken items within seven (7) days of delivery.
- Contact us with the invoice number (Starts with #F….), contact information, and a list of mistaken items.
- For each mistaken item you must submit a photo of items to our contact center. Describe if it is a color or size issue that has occurred.
- Once we have received the claim from you, along with the product images or videos, our customer representative will inspect your order and contact you and a new product will be sent to you to replace the wrong ones.