Refunds will be processed via a store credit, a unique gift card number will be issued for you.
To return or exchange products you have to contact our customer service within seven (7) days of receiving your package, this date will be verified by our team. Any claims made after seven (7) days will NOT be accepted.
Some restrictions apply, please verify if your product is eligible for return before contacting us.
How do I make a claim?
For a fast request processing, please follow these 5 easy steps:
- You must notify us about the items you want to return within seven (7) days of delivery. Kindly contact us via email before sending out the parcel for faster and better customer service.
***On any circumstance DO NOT send the products back to the shipping address on the package. It will be shipped to our warehouse and not to our return center.***
- In your email please specify the order/invoice number (Starts with #F/#M/#D…), contact information, and the name you used while passing the order.
- Tell us the reason(s) why you want to return the item(s).
- Once we have received your claim, a customer care representative will inspect your request and contact you. We will email you a return procedure, information to include in your return, with the address of our return center.
- Send the product(s) back, and once the merchandise is received, the store credit will be issued to you via a unique gift card number.
On returned items and exchanges, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on our website or any of our affiliated websites. A store credit never expires.
Please note that:
- Sale Items are FINAL CLEARANCE SALE. Only full price items can be returned.
- Shipping and handling fees are non-refundable.
- All items must be returned in their original condition; unused, including original packaging. We will not refund the value of each missing component.
- We cannot accept items that have been worn or altered. Even if returned, all used, broken, or altered items will not be refunded. They will be shipped back at the customer’s expense.
- The customer is responsible for shipping and handling charges for exchanges, please be aware that the actual shipping cost can be greater than the product value.
- Please make sure you read the “Policy exclusions” some items cannot be returned.
- While returning items with a value of $75.00 or more, we suggest you to use a shipping method with signature confirmation and tracking number.