Can I change the color of my item?

If you just passed your order, contact us, we will try our best to locate your order and make the changes. Once you pass your order, we have an automated system that helps us ship your order in less than 24h. Because of that short delay, it is impossible for us to make any changes on your order.

In this case, we suggest to order another item with the right color, and while you receive the first one, just send it back to us and we will refund you the product value. We do not refund the shipping cost.

How can I change my order address?

If any wrong address is provided contact us as soon as possible. We will do our best to locate your order and make the address change.

If your package is already shipped or processed by warehouse, any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you the carriers contact information you need.

Can I cancel my order?

If you just passed your order, contact us, we will try our best to locate your order and make the cancellation. Once you pass your order, we have an automated system that helps us ship your order in less than 24h. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a  $4.95 cancellation fee for refund system transactions.

If we were unable to cancel your order,  while the product arrives, you have seven days to send it back to us for a refund. We will refund the product value, without the shipping fees. Contact us for return procedure. Please note that some restrictions apply to final sales and some products for hygiene reasons.