How can I track my sleep?

You control the night mode directly with the app, on the night section tab. Before sleeping you have to indicate in the app that you are going to bed. The watch goes into sleep mode and starts tracking your sleep properly.

Why am I unable to connect with the APP?

Please make sure the OS (operating system) of your phone is within the range that the smart watch / bracelet supports.

Why does my watch / bracelet frequently lose connection with my phone?

Please check if your phone or other security software has set the APP as a trusted APP or not. This is required to pair the two devices. If it hasn’t, please set it as trusted APP and try again.

Why can’t I connect with Bluetooth?

1. If the phone’s Bluetooth version is lower than the watch’s / bracelet’s, they will
not be able to pair;
2. If the phone’s Bluetooth version is equal to or higher than the watch’s / bracelet’s, but is initially unable to pair, then you need to clear the Bluetooth connection history on the phone, scan and re-connect again.

I can’t charge my watch / bracelet and it doesn’t power on, what should I do?

If this is the first time you’ve charged your watch / bracelet, please use the adapter to power it, charge it for more than 3 hours, then press the button to start it;
If you have not used the watch / bracelet for a long time without charging it, the battery would have opened the UVP function. In this situation, you need to activate the battery before using. (You can go to the phone repair shop to activate the battery).

Which App to use with my phone

We recommended you to use the app Movnow or Keyband to link with your phone.

You need to activate Bluetooth and pair your device with it, Then download Movnow iPhone/Android

Download this link directly on your phone :

or  you can find the Keyband app from Apple store or Android Google Play store.

The app is not working properly or not accepting my email!

You can use another app or uninstall MOVNOW and download it again.


Can I change 24h mode to 12h mode

This bracelet system is set on 24h mode, you cannot change it to 12h mode.

How to configure your Fitness Smartband

  1. Scan QR Code on the packaging box to download your app. Download Movnow iPhone/Android or Keybandfrom Apple store or Android Google Play store. For some Heart Rate wristbands the app will be Mistep Band. Follow installation instructions.
  2. Activate Bluetooth and pair your device with it.